Frequently Asked Questions
Everything customers ask us most, in one place: payment, worldwide shipping, returns, and how to look after a hand-forged tool. If your question is not here, write to us at support@almazankitchen.com.
Ordering and payment
How do I pay?
Checkout is handled securely by Shopify, so you pay with the card or wallet options shown at checkout. All prices on this store are in US dollars.
Do you ship to my country?
Yes. We ship worldwide with tracked delivery. Enter your address at checkout and you will see the exact rate and options for your country.
How much is shipping?
Shipping is free on orders over $199. Below that, the rate for your country is calculated and shown during checkout, before you pay.
Will I pay customs or import duties?
Any customs fees or duties are the responsibility of the recipient. They are set by your own country, they are not included in our prices, and we cannot calculate them in advance.
Shipping and delivery
When does my order ship?
Most orders are dispatched within 2 to 3 business days. Orders placed on a weekend or a holiday go out the next business day.
How long does delivery take?
Once your order is dispatched, international deliveries usually arrive within 1 to 5 business days, depending on your country and the courier. Customs clearance, weather and busy periods such as December can add time.
How do I track my order?
You get a confirmation email with your order details and tracking information the moment your order is dispatched. If you cannot find it, check your spam folder first.
I never received my order confirmation.
Check spam and promotions folders first. If it is not there, write to support@almazankitchen.com with the name and email address you ordered with and we will send it again.
Returns and refunds
What if the item is not right for me?
You have 30 days after receiving your order to request a return. The item has to be in the same condition you received it, unused, with tags, and in its original packaging. To start a return, email ceo@almazankitchen.com.
How does a return work?
Contact us first: items sent back without requesting a return cannot be accepted. Once your return is accepted we send you a return shipping label and instructions on how and where to send the package.
When do I get my money back?
We let you know as soon as we have received and inspected your return. If it is approved, you are refunded automatically to your original payment method within 10 business days. Your bank or card issuer can take a few more days to post it.
What cannot be returned?
Perishable goods such as our spice mixes and honey, custom or personalized items, and personal care goods cannot be returned, and neither can hazardous materials, flammable liquids or gases. Sale items and gift cards are also non-returnable.
My item arrived damaged, or it is the wrong item.
Please inspect your order as soon as it arrives and contact us immediately, with photos if you can. We will evaluate the issue and make it right.
Knives and care
Does the knife arrive sharpened?
Yes. Every blade leaves us sharpened and ready to work. With occasional sharpening it holds its edge for years, and our dual sharpening stone set is made for exactly that.
Can I put it in the dishwasher?
No. Forged steel is washed by hand in warm water with a mild detergent, right after use, then dried immediately with a soft cloth. Dishwashers and harsh detergents damage both blade and handle.
Will it rust?
Forged steel can spot or develop a patina if it is left wet. Dry it straight after use and keep a thin film of oil on the blade. Our knife maintenance oil is made for it.
Why does my knife look different from the photos?
Because it is hand-forged. Forge marks, finish and the exact shape vary slightly from piece to piece. That is the character of the tool, not a defect.
How do I care for wooden boards and olive wood?
Wash by hand in lukewarm water, briefly, and never soak wood or put it in the dishwasher. Dry it with a cloth and stand it upright to air-dry. Oil it about once a month with wood care oil, and keep it away from heat and direct sun.
How do I care for a leather sheath?
Leather is not washed. Wipe it with a soft, dry cloth, only sheath a fully dry and clean blade, and feed the leather with a balm every few months so it stays supple. Store it somewhere dry.
Can the cast iron go over an open fire and in the oven?
Yes, that is what it is made for: stove, oven, grill and open flame. Wash it gently in warm water without harsh detergents, dry it briefly on the heat so all the water evaporates, and wipe a thin layer of oil on it before storing.
Which sheath fits my knife?
Each sheath is made for a specific blade and its product page says which one. If you are not sure, write to us with the name of your knife and we will tell you.